This User Agreement, the User Privacy Notice, the Mobile Devices Terms, and all policies posted on our sites set out
the terms on which rasseed offers you access to and use of our sites, services, applications and tools (collectively
"Services"). You can find an overview of our policies here. All policies, the Mobile Devices Terms, and the User
Privacy Notice are incorporated into this User Agreement. You agree to comply with all of the above when accessing
or using our Services.
The entity you are contracting with is rasseed Inc., 2025 Hamilton Ave., San Jose, CA 95125 if you reside in the
United States. It is rasseed Europe S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg if you reside in the European
Union; rasseed India Private Limited, 14th Floor, North Block, R-Tech Park, Western Express Highway, Goregaon
(East), Mumbai 400063, Maharashtra if you reside in India; and rasseed International AG, Helvetiastrasse 15/17,
3005, Bern, Switzerland if you reside in any other country. In this User Agreement, these entities are individually
and collectively referred to as "rasseed,"
Please be advised that this User Agreement contains provisions that govern how claims you and we have against each
other are resolved (see Disclaimer of Warranties; Limitation of Liability and Legal Disputes provisions below). It
also contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have
against us to binding and final arbitration, unless you opt out of the Agreement to Arbitrate (see Legal Disputes,
Section B ("Agreement to Arbitrate")). Unless you opt out: (1) you will only be permitted to pursue claims against
us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding
and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an
rasseed is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing
formats and locations. The actual contract for sale is directly between the seller and buyer. rasseed is not a
While we may provide pricing, shipping, listing, and other guidance in our Services, such guidance is solely
informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes
through various programs, rasseed has no control over and does not guarantee the existence, quality, safety or
legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell
items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or
return an item.
In connection with using or accessing the Services you will not:
post, list or upload content or items in inappropriate categories or areas on our sites;
breach or circumvent any laws, third-party rights or our systems, policies, or determinations of your account
use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old),
or are temporarily or indefinitely suspended from using our sites, services, applications or tools;
fail to pay for items purchased by you, unless you have a valid reason as set out in an rasseed policy, for example,
the seller has materially changed the item's description after you bid, a clear typographical error is made, or you
cannot contact the seller (see our Unpaid item policy);
fail to deliver items sold by you, unless you have a valid reason as set out in an rasseed policy, for example, the
buyer fails to comply with the posted terms in your listing or you cannot contact the buyer;
manipulate the price of any item or interfere with any other user's listings;
post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
take any action that may undermine the feedback or ratings systems (see about our Feedback policies);
transfer your rasseed account (including Feedback) and user ID to another party without our consent;
distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm rasseed or the interests or property of users;
use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to
access our Services for any purpose, except with the prior express permission of rasseed;
interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our
export or re-export any rasseed application or tool, except in compliance with the export control laws of any
relevant jurisdictions and in accordance with posted rules and restrictions;
infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights
(collectively, "Intellectual Property Rights") that belong to or are licensed to rasseed. Some, but not all, actions
that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse
engineering, decompiling, disassembling, or preparing derivative works from content that belongs to rasseed or
infringe any Intellectual Property Rights that belong to third parties affected by your use of the Services or post
content that does not belongs to you;
commercialize any rasseed application or any information or software associated with such application, except with
the prior express permission of rasseed;
harvest or otherwise collect information about users without their consent; or
circumvent any technical measures we use to provide the Services.
Sellers must meet rasseed's minimum performance standards. Failure to meet these standards may result in rasseed
charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.
If we believe you are abusing rasseed in any way, we may, in our sole discretion and without limiting other
remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted
content, remove any special status associated with your account(s), remove and demote listings, reduce or eliminate
any discounts, and take technical and/or legal steps to prevent you from using our Services.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our
Services. Additionally, we reserve the right to refuse or terminate all or part of our Services to anyone for any
reason at our discretion.
When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances
in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right
thing for both buyers and sellers.
The fees we charge for using our Services are listed on our Standard Selling Fees page. We may change our seller
fees from time to time by posting the changes on the rasseed site 14 days in advance, but with no advance notice
required for temporary promotions or any changes that result in the reduction of fees.
You must have a payment method on file when selling on rasseed and pay all fees and applicable taxes associated with
our Services by the payment due date. If your payment method fails or your account is past due, we may collect fees
owed by charging other payment methods on file with us, retain collection agencies and legal counsel, and, for
accounts over 180 days past due, request that PayPal deduct the amount owed from your PayPal account balance. In
addition, you will be subject to late fees. rasseed, or the collection agencies we retain, may also report
information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults
on your account may be reflected in your credit report. If you wish to dispute the information rasseed reported to a
credit bureau (i.e., Experian, Equifax or TransUnion) please Contact Us at rasseed Inc., C/O Global Collections,
7700 West Parmer Lane, Building D, Austin, TX 78729. If you wish to dispute the information a collection agency
reported to a credit bureau regarding your rasseed account, you must contact the collection agency directly.
When listing an item, you agree to comply with rasseed's rules for listing and Selling Practices policy and that:
You are responsible for the accuracy and content of the listing and item offered;
Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some
circumstances). rasseed can't guarantee exact listing durations;
Content that violates any of rasseed's policies may be deleted at rasseed's discretion;
We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or
placement of listings in search and browse results will depend on a variety of factors, including, but not limited
buyer's location, search query, browsing site, and history;
item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the
seller's history, including listing practices, Detailed Seller Ratings, rasseed policy compliance, Feedback, and
defect rate; and
number of listings matching the buyer's query.
To drive a positive user experience, a listing may not appear in some search and browse results regardless of the
sort order chosen by the buyer.
Some advanced listing upgrades will only be visible on certain Services.
rasseed's Duplicate Listing Policy may also affect whether your listing appears in search results.
Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party
search engine results.
We may provide you with optional recommendations to consider when creating your listings. Such recommendations may
be based on the aggregated sales and performance history of similar sold and current listings; results will vary for
individual listings. To drive the recommendations experience, you agree that we may display the sales and
performance history of your individual listings to other sellers.
When buying an item, you agree to the rules for buyers and that:
You are responsible for reading the full item listing before making a bid or commitment to buy.
You enter into a legally binding contract to purchase an item when you commit to buy an item or if you have the
winning bid (or your bid is otherwise accepted).
For motor vehicles and real estate, a bid or offer initiates a non-binding transaction representing a buyer's
serious expression of interest in buying the seller's item and does not create a formal contract between the buyer
and the seller.
We do not transfer legal ownership of items from the seller to the buyer.
Utah Code Annotated § 70A-2-401(2) and Uniform Commercial Code § 2-401(2) apply to the transfer of ownership between
the buyer and the seller, unless the buyer and the seller agree otherwise.
International Buying and Selling; Translation
Many of our Services are accessible to international sellers and buyers. We may offer certain programs, tools, and
site experiences of particular interest to international sellers and buyers, such as estimated local currency
conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all
laws and regulations applicable to the international sale, purchase, and shipment of items. If you purchase an item
on an rasseed site other than rasseed.com, you are subject to the User Agreement of that other rasseed site with
respect to that particular purchase.
You may list your items directly on one or more of rasseed's international sites. Additionally, you may direct us to
display your listing on rasseed sites other than the original rasseed listing site, including where you choose to
list an item with an international shipping option (such as worldwide shipping or the Global Shipping Program): the
appearance of your listings on these sites is not guaranteed. When you sell your items internationally, you agree to
be subject to that other site's User Agreement, policies, and the rasseed International Selling Policy. You may
restrict international buyers from purchasing your items if you explicitly exclude international shipping from your
listings and apply an exclusion list to your listings.
You authorize us to use automated tools to translate your rasseed content and member-to-member communications, in
whole or in part, into local languages where such translation solutions are available. We may provide you with tools
which will enable you to translate content at your request. The accuracy and availability of any translation are not
When providing content using the Services (directly or indirectly), you grant us a non-exclusive, worldwide,
perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all
Intellectual Property Rights (as defined above) you have in that content in connection with our provision,
expansion, and promotion of the Services, in any media known now or developed in the future. To the fullest extent
permitted under applicable law, you waive your right to enforce against rasseed, our assignees, our sublicensees,
and their assignees your Intellectual Property Rights in that content in connection with our, those assignees', and
those sublicensees' use of that content.
You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights
to do so and to meet your obligations under this Agreement. You represent and warrant that such content is accurate.
You represent and warrant that use of any such content (including derivative works) by us, our users, or others in
contract with us, and in compliance with this Agreement, does not and will not infringe any Intellectual Property
Rights of any third party. rasseed takes no responsibility and assumes no liability for any content provided by you
or any third party.
We may offer catalogs including, for example, product images, descriptions and specifications that are provided by
third parties (including rasseed users). You may use catalog content solely in your rasseed listings. The permission
to use catalog content is subject to modification or revocation at any time at rasseed's sole discretion.
While we try to offer reliable data, we cannot promise that the catalogs or other content provided through the
Services will always be available, accurate, complete, and up-to-date. As a buyer, you agree that rasseed is not
responsible for examining or warranting the listings or content provided by third parties through the Services, and
that you will not attempt to hold us liable for any inaccuracies. As a seller, it is your responsibility to review
the content of your listings for accuracy and that you will not attempt to hold our catalog providers or us
responsible for inaccuracies. The catalog may include copyrighted, trademarked or other proprietary materials. You
agree not to remove any copyright, proprietary, or identification markings included within the catalogs and not to
create any derivative works based on catalog content (other than by including them in your listings).
The name "rasseed" and other rasseed marks, logos, designs, and phrases that we use in connection with our Services
are trademarks, service marks, or trade dress of rasseed in the U.S. and other countries. They may not be used
without the express written prior permission of rasseed. A non-exhaustive list of our trademarks and the policy
governing their use is available here.
Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512(c) of Title
17 of the United States Code
We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act.
rasseed's Verified Rights Owner (VeRO) program works to ensure that listed items and content on our site or in our
apps do not infringe upon the copyright, trademark, or certain other intellectual property rights of third parties.
If you believe that your intellectual property rights have been infringed, please notify our VeRO team and we will
investigate. Learn how to submit a notice to rasseed.
To protect rasseed from risk of liability for your actions as a seller, rasseed has at times recommended, and may
continue to recommend, that PayPal restrict access to funds in a seller's PayPal account based on certain factors,
including, but not limited to, selling history, seller performance, returns, riskiness of the listing category,
transaction value, or the filing of an rasseed Money Back Guarantee case. This may result in PayPal restricting
funds in your PayPal account.
Authorization to Contact You; Recording Calls
rasseed may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you
have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii)
resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as
otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any
other agreement we may have with you. rasseed may also contact you using autodialed or prerecorded calls and text
messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. As described
in our User Privacy Notice, rasseed may collect other telephone numbers for you and may place manual non-marketing
calls to any of those numbers and autodialed non-marketing calls to any landline. Standard telephone minute and text
charges may apply and may include overage fees if you have exceeded your plan limits. If you do not wish to receive
such communications, you may change your communications preference at any time, including through the communication
preferences section of your My rasseed.
rasseed may share your telephone number with its authorized service providers as stated in our User Privacy Notice.
These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized
by rasseed to carry out the purposes we have identified above.
rasseed may, without further notice or warning and in its discretion, monitor or record telephone conversations you
or anyone acting on your behalf has with rasseed or its agents for quality control and training purposes, or for its
Privacy of Others; Marketing
If rasseed provides you with information about another user, you agree you will use the information only for the
purposes that it is provided to you. You may not disclose, sell, rent, or distribute a user's information to a third
party for purposes unrelated to the Services. Additionally, you may not use information for marketing purposes, via
electronic or other means, unless you obtain the consent of the specific user to do so.
Returns and Cancellations
Sellers can create rules to automate replacements, returns, and refunds under certain circumstances. For all new
sellers, in listings where returns are accepted, rasseed will set a default rule that automates the return process.
Sellers may remove or customize their return preferences in their account settings within My rasseed. Where settings
have been set to automatically accept requests for returns or replacements, an rasseed-generated return shipping
label will be provided to your buyer. You agree to comply with our returns policy.
When an item is returned, to refund the buyer, you (as seller) authorize rasseed to request that PayPal remove the
refund amount (in same or other currency) from your PayPal account, place the amount on your invoice, and/or charge
your payment method on file.
The cost of return shipping for an item that is not as described is the seller's responsibility.
You (as seller) authorize rasseed to place the return shipping label cost on your invoice, subject to your automatic
payment method on file when:
An rasseed-generated return shipping label is used, and the seller is responsible for its cost;
Returns have been automated; and/or
You fail to send your buyer a return shipping label and, instead, an rasseed-generated shipping label is used.
When a transaction is cancelled, to refund the buyer, you (as seller) authorize rasseed to request that PayPal
remove the refund amount (in same or other currency) from your PayPal account. See our Cancellation Policy for more
Global Shipping Program
One of the ways that we may make rasseed.com listings available to international buyers on rasseed.com and on
rasseed's International Sites is through the Global Shipping Program. For eligible items located in the United
States and purchased by an international buyer through the Global Shipping Program, you (as seller) will simply ship
the item to a parcel processing facility located in the United States. Pitney Bowes Inc., a third-party global
shipping provider, will oversee the processing, customs clearance, and international shipment of the item on behalf
of your international buyer. To the extent a buyer has a question about your Global Shipping Program listings,
rasseed may respond directly to the buyer if the question pertains to the services overseen by Pitney Bowes Inc.
(for example, customs or international shipping). You pay no additional fees for selling through the Global Shipping
Pursuant to a routed export transaction under the U.S. Export Administration Regulations and Foreign Trade
Regulations, your buyer, as the Foreign Principal Party in Interest, will agree to assume responsibility for the
export shipment, with Pitney Bowes Inc. acting as your buyer's forwarding agent. You remain liable for the accuracy
of information you provide about items, and you agree to provide timely responses to requests for additional
You consent to the disclosure of certain personally identifiable information, as well as listing and order
information, by rasseed to Pitney Bowes Inc., and by Pitney Bowes Inc. to its affiliates, service providers, and
other third parties (such as customs and revenue authorities, as well as other government agencies), in connection
with the processing, export and customs clearance, and international transportation of any item. rasseed does not
control the privacy policies of Pitney Bowes Inc., its affiliates, or its service providers, and you are subject to
the privacy policies of those parties, as applicable.
You may prevent your listings from being made available to international buyers through the program by adjusting
your account settings within My rasseed. Additional information about the program, including policies governing
feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection
claims for items that you sell through the program, can be found on the Global Shipping Program Seller Policies and
Frequently Asked Questions page.
rasseed Money Back Guarantee
Most rasseed sales go smoothly, but if there's a problem with a purchase, the rasseed Money Back Guarantee helps
buyers and sellers communicate and resolve issues. You agree to comply with the policy and permit us to make a final
decision on any rasseed Money Back Guarantee case.
If you (as seller), choose to reimburse a buyer, or are required to reimburse a buyer or rasseed under the rasseed
Money Back Guarantee, you authorize rasseed to request that PayPal remove the reimbursement amount (in same or other
currency) from your PayPal account, place the amount on your invoice, and/or charge your payment method on file. If
we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms,
including retaining collection agencies.
We may suspend the rasseed Money Back Guarantee in whole or in part without notice if we suspect abuse or
interference with the proper working of the policy.
Disclaimer of Warranties; Limitation of Liability
We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation
of or access to our Services. Bid update and other notification functionality in rasseed's applications may not
occur in real time. Such functionality is subject to delays beyond rasseed's control.
You agree that you are making use of our Services at your own risk, and that they are being provided to you on an
"AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or
implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability,
fitness for a particular purpose, and non-infringement.
In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and
our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible,
for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other
intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:
the content you provide (directly or indirectly) using the Services;
your use of or your inability to use our Services;
pricing, shipping, format, or other guidance provided by rasseed;
delays or disruptions in our Services;
viruses or other malicious software obtained by accessing or linking to our Services;
glitches, bugs, errors, or inaccuracies of any kind in our Services;
damage to your hardware device from the use of any rasseed Service;
the content, actions, or inactions of third parties, including items listed using our Services or the destruction of
allegedly fake items;
a suspension or other action taken with respect to your account or breach of the Abusing rasseed Section above;
the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section
your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of
changes to this User Agreement or our policies.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and
exclusions may not apply to you.
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is
limited to the greater of (a) any amounts due under the rasseed Money Back Guarantee up to the price the item sold
for on rasseed (including any applicable sales tax) and its original shipping costs, (b) the amount of fees in
dispute not to exceed the total fees, which you paid to us in the 12 months prior to the action giving rise to the
liability, or (c) $100.
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their
respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering
into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit
the coverage of this release to include only those claims which you may know or suspect to exist in your favor at
the time of agreeing to this release.
You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective
officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by
any third party due to or arising out of your breach of this Agreement, your improper use of rasseed's Services or
your breach of any law or the rights of a third party.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND
RASSEED HAVE AGAINST EACH OTHER ARE RESOLVED.
You and rasseed agree that any claim or dispute at law or equity that has arisen, or may arise, between us relating
in any way to or arising out of this or previous versions of the rasseed User Agreement, your use of or access to
the Services, or any products or services sold or purchased through the Services, will be resolved in accordance
with the provisions set forth in this Legal Disputes Section.
A. Applicable Law
You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of Utah,
without regard to principles of conflict of laws, will govern the User Agreement and any claim or dispute that has
arisen or may arise between you and rasseed, except as otherwise stated in the User Agreement.
B. Agreement to Arbitrate
You and rasseed each agree that any and all disputes or claims that have arisen, or may arise, between you and
rasseed relating in any way to or arising out of this or previous versions of the User Agreement, your use of or
access to rasseed's Services, or any products or services sold, offered, or purchased through rasseed's Services
shall be resolved exclusively through final and binding arbitration, rather than in court. Alternatively, you may
assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and
advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the
interpretation and enforcement of this Agreement to Arbitrate.
Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND RASSEED AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A
PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR
PROCEEDING. UNLESS BOTH YOU AND RASSEED AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE
PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR
PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY,
INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT
NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER
USERS. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a
particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be
brought in court, subject to your and rasseed's right to appeal the court's decision. All other claims will be
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or
jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages
and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of
the User Agreement as a court would. All issues are for the arbitrator to decide, except that issues relating to
arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of
this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief"), shall
be for a court of competent jurisdiction to decide.
The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures,
including the AAA's Consumer Arbitration Rules (as applicable), as modified by this Agreement to Arbitrate. The
AAA's rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. The use of the word "arbitrator"
in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration;
rather, the AAA's rules will govern the number of arbitrators that may preside over an arbitration conducted under
this Agreement to Arbitrate.
A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of
Dispute ("Notice"). You may download a form Notice here. The Notice to rasseed should be sent to rasseed Inc., Attn:
Litigation Department, Re: Notice of Dispute, 583 W. rasseed Way, Draper, UT 84020. rasseed will send any Notice to
you to the physical address we have on file associated with your rasseed account; it is your responsibility to keep
your physical address up to date. All information called for in the Notice must be provided, including a description
of the nature and basis of the claims the party is asserting and the relief sought.
If you and rasseed are unable to resolve the claims described in the Notice within 30 days after the Notice is sent,
you or rasseed may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on
the AAA's site at www.adr.org. In addition to filing this form with the AAA in accordance with its rules and
procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You
may send a copy to rasseed at the following address: rasseed, Inc. c/o CT Corporation System, 1108 E South Union
Ave., Midvale, UT 84047. In the event rasseed initiates an arbitration against you, it will send a copy of the
completed form to the physical address we have on file associated with your rasseed account. Any settlement offer
made by you or rasseed shall not be disclosed to the arbitrator.
The arbitration hearing shall be held in the county in which you reside or at another mutually agreed location. If
the value of the relief sought is $10,000 or less, you or rasseed may elect to have the arbitration conducted by
telephone or based solely on written submissions, which election shall be binding on you and rasseed subject to the
arbitrator's discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person
hearing is held, you and/or rasseed may attend by telephone, unless the arbitrator requires otherwise.
The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized
principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by
rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the
same rasseed user to the extent required by applicable law. The arbitrator's award shall be final and binding and
judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Costs of Arbitration
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise
stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request,
rasseed will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for
payment of fees by rasseed should be submitted by mail to the AAA along with your Demand for Arbitration and rasseed
will make arrangements to pay all necessary fees directly to the AAA. If (a) you willfully fail to comply with the
Notice of Dispute requirement discussed above, or (b) in the event the arbitrator determines the claim(s) you assert
in the arbitration to be frivolous, you agree to reimburse rasseed for all fees associated with the arbitration paid
by rasseed on your behalf that you otherwise would be obligated to pay under the AAA's rules.
With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate ("Prohibition of Class and
Representative Actions and Non-Individualized Relief"), if an arbitrator or court decides that any part of this
Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still
IF YOU ARE A NEW RASSEED USER, YOU CAN CHOOSE TO REJECT THIS AGREEMENT TO ARBITRATE ("OPT-OUT") BY MAILING US A
WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE
DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME. YOU MUST MAIL THE OPT-OUT NOTICE TO RASSEED INC., ATTN:
LITIGATION DEPARTMENT, RE: OPT-OUT NOTICE, 583 WEST RASSEED WAY, DRAPER, UT 84020.
For your convenience, we are providing an Opt-Out Notice form you must complete and mail to opt out of the Agreement
to Arbitrate. You must complete the Opt-Out Notice form by providing the information called for in the form,
including your name, address (including street address, city, state and zip code), and the user ID(s) and email
address(es) associated with the rasseed account(s) to which the opt-out applies. You must sign the Opt-Out Notice
for it to be effective. This procedure is the only way you can opt out of the Agreement to Arbitrate. If you opt out
of the Agreement to Arbitrate, all other parts of the Agreement and its Legal Disputes Section will continue to
apply to you. Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration
agreements that you may have with us.
Future Amendments to the Agreement to Arbitrate
Notwithstanding any provision in the User Agreement to the contrary, you and we agree that if we make any amendment
to this Agreement to Arbitrate (other than an amendment to any notice address or site link provided herein) in the
future, that amendment shall not apply to any claim that was filed in a legal proceeding against rasseed prior to
the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the
Agreement to Arbitrate that have arisen or may arise between you and rasseed. We will notify you of amendments to
this Agreement to Arbitrate by posting the amended terms on www.rasseed.com at least 30 days before the effective
date of the amendments and by providing notice through the rasseed Message Center and/or by email. If you do not
agree to these amended terms, you may close your account within the 30-day period and you will not be bound by the
C. Judicial Forum for Legal Disputes
Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you
or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or
as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or
may arise between you and rasseed must be resolved exclusively by a state or federal court located in Salt Lake
County, Utah. You and rasseed agree to submit to the personal jurisdiction of the courts located within Salt Lake
County, Utah for the purpose of litigating all such claims or disputes.
rasseed Inc. is located at 2025 Hamilton Ave., San Jose, CA 95125. rasseed Inc.'s North American Customer Service
Operations Center is located at 583 West rasseed Way, Draper, UT 84020. rasseed Europe S.à r.l. is located at 22-24
Boulevard Royal, L-2449 Luxembourg. rasseed International AG is located at Helvetiastrasse 15/17, 3005, Bern,
Switzerland. rasseed India Private Limited is located at 14th Floor, North Block, R-Tech Park, Western Express
Highway, Goregaon (East), Mumbai 400063, Maharashtra (India).
Except as otherwise provided in this Agreement, if any provision of this User Agreement is held to be invalid, void
or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and
enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, and in such
event, we will post notice on www.rasseed.com.
Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act
with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar
breaches. We do not guarantee we will take action against all breaches of this User Agreement.
We may amend this User Agreement at any time by posting the amended terms on www.rasseed.com. Our right to amend the
User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30
days' notice by posting the amended terms. Additionally, we will notify you through the rasseed Message Center
and/or by email. Your continued access or use of our Services constitutes your acceptance of the amended terms. We
may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User
Agreement may not otherwise be amended except through mutual agreement by you and an rasseed representative who
intends to amend this User Agreement and is duly authorized to agree to such an amendment.
The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the
If you create or use an account on behalf of a business entity, you represent that you are authorized to act on
behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the
business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is
intended or created by this User Agreement.
The User Agreement, the User Privacy Notice, and all polices posted through our Services set forth the entire
understanding and agreement between you and rasseed, and supersede all prior understandings and agreements of the
The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties;
Limitation of Liability; Indemnity, and Legal Disputes.
If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the
Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by
contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
Pursuant to 815 ILCS 414/1.5(c), for transactions involving tickets to events in Illinois, buyers and sellers may
elect to submit complaints against one another to the American Arbitration Association ("AAA") under its rules and
procedures. The AAA's rules are available at www.adr.org. Such complaints shall be decided by an independent
arbitrator in accordance with this User Agreement. Buyers and sellers further agree to submit to the jurisdiction of
the State of Illinois for complaints involving a ticketed event held in Illinois.
1. The customer must register the full name, choose the country, enter the mobile number and the
e-mail in the correct form.
2. Choose a payment method available in Rasseed Application to complete the purchase.
3. The customer can use the "Friend" code only once to get 5 additional points.
4. Codes, e-vouchers and gift cards are case sensitive, so please enter the code exactly as shown.
5. When a card is purchased from Rasseed application and delivered via e-mail or through a message
on your mobile number, the card becomes non-refundable and non-replaceable unless there is a
problem with the code
6. When the purchase process is completed from the website www.rasseed.com, the password is
sent directly to the mobile phone with an SMS. Therefore, there is no retrieval of any purchase from
the website due to sending a secret code directly.
7. When the purchase process has been completed from Rasseed application, the amount of the
card can only be refunded if the customer desires to do so by pressing Return, and the value of the
card will be retrieved in the current balance in your account in the application. The refund fee will be
deducted from the total amount recovered which is the payment processing fee and it depends on
the card type.
8. Refund is not available through the original payment methods. Example: Visa.
9. Rasseed Application or the website www.rasseed.com is not responsible for any incorrect
purchase such as entering wrong data or choosing an unwanted card when the customer completes
the purchase himself, the customer acknowledges that he has read the product description carefully
and confirms that the selected card is the desired card to purchase.
10. The customer must report any problem in the card within 12 hours, Rasseed Application and the
website www.rasseed.com is not responsible for any problem with the card if the card is incorrect or
not rechargeable after 12 hours have passed on completion The purchase process through the site
www.rasseed.com or through Rasseed application.
11. The purchase process is carried out when the process is correct and not suspected, but in case of
doubt, any purchase will not be carried out, and it will be suspended immediately, and the full
amount will be returned to the account transferred without referring to the customer, and
appropriate actions will be taken such as a suspension the client’s membership and send his data to
the electronic crime department in the Ministry of Commerce to complete the legal procedures in
12. By registering on www.rasseed.com, you agree to receive SMS, e-mail, and other messages.